1

Adoption & Engagement

2

Workflow & Visibility

3

Autonomy/Admin.

4

ROI & Outcomes

STEP 1  - 1/3

Procurement requests (PRs, POs) are initiated directly in NetSuite by business users, without needing manual steps (email, Slack, spreadsheets).

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 1  - 2/3

Non-finance teams like Ops and Marketing are actively using NetSuite for procurement or spend processes (e.g. raising POs, checking budgets) and able to self-serve.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 1  - 3/3

End-users rarely complain about NetSuite’s usability or avoid using it altogether.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 2  - 1/3

Purchase-to-pay workflows are clearly defined, automated, and visible to both procurement and finance teams.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 2  - 2/3

You have real-time visibility into committed spend (e.g. approved POs not yet invoiced), not just invoice-level data.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 2  - 3/3

There is alignment between procurement and finance teams on supplier commitments and spend tracking.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 3 - 1/3

Your team can modify approval flows, forms, or routing rules without needing developer or admin support.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 3  - 2/3

Minor procurement process changes (e.g. adding a new cost centre or approval rule) are implemented within 1–2 days.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 3  - 3/3

You are not dependent on integrators or technical admins for routine procurement or finance ops workflows.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 4  - 1/3

Accounts Payable processes – e.g. invoice and PO matching – are automated and require minimal manual intervention.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 4  - 2/3

You can accurately report on procurement KPIs like spend under management, policy compliance, and cycle times.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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STEP 4  - 3/3

Since implementing NetSuite go-live, procurement efficiency (e.g. faster cycles, fewer errors, higher compliance) has measurably improved.

1 = Not at all true | 3 = Sometimes true / Partial | 5 = Fully true

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1

Adoption & Engagement

2

Workflow & Visibility

3

Autonomy/Admin.

4

ROI & Outcomes

High Risk

Final Score

0/60

Your ERP Adoption is underused and underperforming

Your NetSuite setup shows serious signs of underutilisation and poor adoption, particularly beyond the finance team. You may be missing out on the ROI you expected.

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Stalled Adoption

Final Score

0/60

Partial progress with growing pains

You’ve made progress, but real transformation is being held back by usability issues, admin bottlenecks, or low engagement from business users.

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On the Right Track

Final Score

0/60

Solid foundation with room to grow

Your setup is functional and gaining traction. Now’s the time to unlock more strategic value by improving agility and visibility.

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High Maturity

Final Score

0/60

Your ERP Adoption is optimised and scalable

You’re in a strong position - congrats! Your team has made NetSuite work across departments. See how you can now scale and simplify even further.

Book a call with Pivot
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