At Pivot, protecting your personal data is a priority.
When you use the https://www.pivotapp.ai website (the "Site") and as part of the management of our contractual relations with our customers, we may collect personal data about you.
The purpose of this policy is to inform you about how we process such data in compliance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the "RGPD") and Law No. 78-17 of January 6, 1978 on data processing, files and freedoms (together the "Applicable Regulations").
1. Who is the data controller?
When you browse our Site or in the context of managing our contractual relations with our customers, the data controller is Pivot, SAS, registered in the Nanterre Trade and Companies Register under no. 953146446 and whose registered office is located at 144 Avenue Charles de Gaulle - 92200 Neuilly-sur-Seine ("We").
On the other hand, when our customers use our services, we collect and process personal data on their behalf and for their account. Our customers are therefore responsible for data processing in accordance with Article 4 of the RGPD. We act as a processor, as a service provider.
2. What data do we collect?
Personal data is data that can be used to identify an individual, either directly or by cross-referencing with other data.
We collect personal data in the following categories:
- Identification data (surname, first name, e-mail address, telephone number);
- Data relating to your professional life (company name, CV, position/function, LinkedIn URL);
- Data from recordings of telephone calls between you and our customer service department (content of calls, dates);
- Any information you wish to send us as part of your contact request.
Mandatory data are indicated when you provide us with your data. They are indicated by any means.
3. How do we collect data?
We have collected your personal data:
- Either because you have provided them directly to us (e.g. by filling in a request or contact form on our Site);
- Or because we have collected them indirectly via tools, partners or service providers.
4. On what legal grounds, for what purposes and for how long do we store your personal data?
Responding to your requests for information
Our legitimate interest in responding to your requests
Data is kept for a period of 3 years from the date of your last contact.
Build a file of customers and prospects
Our legitimate interest in developing and promoting our business
For customers: data is kept for the duration of the contractual relationship.
For prospects: data is kept for a period of 3 years from your last contact.
For our customers: Carry out operations relating to the management of our customers concerning contracts, orders, estimates, invoices, and ensure the follow-up of the contractual relationship with our customers.
Performance of the contract you or your company have entered into with Us
Your personal data will be kept for the duration of the contractual relationship.
If the contract is concluded electronically, the data relating to your contract and the elements relating to the signature of the contract will be kept for 10 years from the conclusion of the contract.
In addition, your data is archived for evidentiary purposes for a period of 5 years.
Improving our services
Our legitimate interest in improving our services
Recordings of telephone calls are kept for 6 months from the date of collection.
Telephone call content analysis documents are kept for 6 months from the date of recording.
Manage your feedback on our products, services or content
Our legitimate interest in collecting your opinions on our products, services or content
2 years from publication of notice
Send newsletters, solicitations and promotional messages by email
Our legitimate interest in building customer loyalty and informing our customers and prospects of our latest news
Data is kept for 3 years from the date of your last contact with us.
If necessary, carry out telephone canvassing
Our legitimate interest in developing and promoting our business
Data is kept for 3 years from the date of your last contact.
Comply with legal obligations applicable to our business
Comply with our legal and regulatory obligations
Invoices are archived for 10 years.
Processing applications and managing interviews (pre-selecting candidates, making contact to assess the candidate's suitability for the position, finalizing the recruitment process).
Execution of pre-contractual measures
Your data will be kept in an active database for the duration of the recruitment process, until the hiring decision is made.
If your application is rejected, your data may be kept for 3 months after the end of the recruitment process, so that we can provide you with explanations as to why your application was rejected.
Your data may be kept in an intermediate archive for evidentiary purposes for 5 years from the date of the hiring decision.
Setting up a Cvthèque
Data is kept for two years from the last contact with the data subject.
Managing requests to exercise rights
Our legitimate interest in responding to your requests and keeping track of them
If we ask you for proof of identity, we keep it only for the time needed to verify your identity. Once verification has been completed, the proof of identity is deleted.
If you exercise your right to object to receiving prospecting: we keep this information for 3 years.
Information enabling the management of your requests to exercise rights pursuant to the RGPD will be kept for 3 years from the date of the request.
5. Who will receive your data?
We will have access to your personal data:
- Our staff ;
- Our subcontractors: hosting service provider, newsletter sending service provider, e-mail service provider, database enrichment tool;
- Where applicable: public and private bodies, exclusively to meet our legal obligations.
6. Is your data likely to be transferred outside the European Union?
Your data is kept and stored for the duration of processing on Webflow's servers, located in the European Union.
In the context of the tools we use (see article on recipients concerning our subcontractors), your data may be transferred outside the European Union. The transfer of your data in this context is secured using the following tools:
- or the data is transferred to a country that has been the subject of an adequacy decision by the European Commission, in accordance with Article 45 of the RGPD: in this case, this country ensures a level of protection deemed sufficient and adequate to the provisions of the RGPD;
- or the data is transferred to a country whose level of data protection has not been recognized as adequate to the RGPD: in this case such transfers are based on appropriate safeguards indicated in Article 46 of the RGPD, tailored to each provider, including but not limited to the conclusion of standard contractual clauses approved by the European Commission, the application of binding corporate rules or under an approved certification mechanism.
- or the data is transferred on the basis of one of the appropriate guarantees described in Chapter V of the RGPD.
7. What are your rights regarding your data?
You have the following rights with regard to your personal data:
- Right to information: this is precisely why we have drawn up this policy. This right is provided for in Articles 13 and 14 of the RGPD.
- Right of access: you have the right to access all your personal data at any time, pursuant to Article 15 of the RGPD.
- Right of rectification: you have the right to rectify inaccurate, incomplete or obsolete personal data at any time in accordance with Article 16 of the GDPR.
- Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in Article 18 of the RGPD.
- Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection on the grounds set out in Article 17 of the GDPR.
- Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a breach of the applicable texts, in accordance with Article 77 of the RGPD.
- The right to set up instructions for the storage, deletion and communication of your personal data after your death.
- Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the RGPD states that you may withdraw your consent at any time. This withdrawal will not call into question the legality of the processing carried out prior to the withdrawal.
- Right to portability: under certain conditions specified in Article 20 of the RGPD, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to demand its transfer to the recipient of your choice.
- Right to object: under Article 21 of the RGPD, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process them despite this objection, for legitimate reasons or the defense of legal rights.
You can exercise these rights by writing to us using the contact details below. We may ask you to provide additional information or documents to prove your identity.
8. Which cookies do we use?
9. Contact us to exercise your rights
Contact email: email@example.com
Contact address: 144 Avenue Charles de Gaulle - 92200 Neuilly-sur-Seine
Effective date: 02/10/2023