Pivot awarded two Customer Favorite badges in the Spring 2026 SolutionMap

We are proud to have been awarded the Customer Value Badge in two categories, Intake & Orchestration and AP Automation/Invoice-to-Pay, in The Hackett Group's Spring 2026 SolutionMap.

‍

We also received the Validated Provider badge, confirming that our capabilities have been independently verified through The Hackett Group's assessment process.

‍

‍

What is the SolutionMap?

The SolutionMap is widely regarded as the one of the most thorough, data-driven evaluations of procurement technology available today. Published by The Hackett Group's Solution Intelligence team, it assesses over 118 vendors across 16 source-to-pay categories against more than 500 functional and platform requirements, spanning from core module capabilities and AI effectiveness to ERP integrations and user experience.

‍

What sets the SolutionMap apart is its methodology. Vendors cannot purchase favorable rankings. Scores are determined through a multi-round process: vendors self-score against detailed RFI requirements, analysts counter-score and conduct full product demonstrations, and final scores are only confirmed after both sides have reviewed the evidence.

‍

Customer feedback is gathered separately through anonymized, verified surveys, ensuring that what buyers read reflects real-world experience, not marketing claims.

‍

What the Customer Value Badges mean

The Customer Value Badge is awarded based entirely on feedback from verified end users. Customers evaluate vendors across a range of dimensions including delivery against expectations, problem-solving, collaboration, and net promoter score. Individual responses are not attributed, inputs are anonymized and aggregated, making the badge a genuine signal of how a product performs in practice.

‍

Receiving Customer Value recognition in both Intake & Orchestration and AP Automation/Invoice-to-Pay reflects the experience our customers have every day: streamlined intake workflows, faster invoice processing, and a platform designed to reduce friction across the procure-to-pay cycle.

‍

Why it matters for you

In a market where many claim to lead on AI and automation, independent validation is more valuable than ever.

‍

The SolutionMap gives procurement leaders the confidence to make technology decisions based on evidence rather than promises, and gives vendors like Pivot a credible platform to demonstrate real capability.

‍

This recognition belongs as much to our customers as it does to us. Their feedback, their trust, and their willingness to share assessments of what working with Pivot is like made this possible.

‍

Curious to learn more about Pivot? Feel free to connect with our team.