Discover how Flix cut their approval times by 75% with Pivot

Before Pivot: A black-box ticketing system

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Flix previously relied on a ticketing system to manage purchase requests and approval workflows, a setup that created significant manual effort across teams. Each request had to be manually replicated in their ERP, resulting in duplicated work, fragmented processes, and limited visibility for end users.

This meant that it “was a black box for requesters, they had no clue of what was happening,” said Joshy George, Flix’s Procurement Transformation Manager.

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The search: Choosing a user-friendly procurement solution

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Flix was looking for a scalable, user-friendly solution to support their procurement needs. Pivot stood out by bringing practical recommendations and workflow insights that went beyond what Flix initially expected.

“Pivot was the right partner for us, and we felt that from the very beginning,” said Vanessa Ziegelbauer, Flix’s Head of Global Procurement.

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Flix found Pivot’s UI very easy to use, accessible, and approachable, which made the entire experience smoother for end users. The intuitive design meant that teams could quickly navigate purchase requests, approvals, and orders without extensive training hurdles, helping drive fast adoption and reducing the friction that typically comes with changing tools. “Pivot is not just a tool, they really help you reshape and rethink the processes,” helping end users easily navigate, said Vanessa.

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The results: Centralized workflows, increased satisfaction

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Increasing satisfaction and trust in the process isn’t an easy thing to do, and requires more than just the right tool. Flix managed to globally increase both the satisfaction and overall adoption of their procurement process with its end users.

“Since go-live, we received no complaints…which was mind-blowing,” said Sven Rödiger, Flix’s Director of Procurement and Facilities Management.

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Flix has managed to centralize all procurement-related workflows to coordinate incoming requests and approvals, saving them time from jumping between systems.

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Since implementing Pivot, Flix has achieved:

• Cycle times that dropped by 30%
• A 75% decrease in approval times
• End-to-end visibility into requests for end users

“Pivot changed our procurement process; they made it user-friendly and seamless,” said Vanessa.

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The end: A scalable foundation for Flix's global growth

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As Flix continues to expand its operations globally, Pivot continues to support their scalable procurement foundation. The collaboration has equipped Flix’s teams with increased visibility and ownership, turning what was once a fragmented process into a streamlined, seamless experience.

“Pivot is a platform that can scale. If you’re looking for a partner, and also, a powerful and flexible tool, then Pivot is your go-to,” said Sven.