People-first support

At Pivot, people come before technology. Our team supports you from implementation and beyond, guiding change management, onboarding and training users to help you get lasting value out of the platform

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Join industry leaders in transforming procurement

"An easy-to-use interface with smooth operations and, above all, a very responsive and competent support service!"

Anne-Sophie Levenez

Procurement Manager, Voodoo

Your success is our mission

We execute, support, and connect you with a trusted community.

Flawless execution

We bring expertise to every project and treat each one as a true partnership, because your success is our success. With accountability at our core, we'll do what it takes to help you achieve your goals.

Continuous support

From setup and integrations to rollout and change management, we'll guide you with a clear plan. After launch, a dedicated partner ensures continuous improvement and keeps your success metrics on track.

Community-oriented

The Pivot community connects you with  finance and procurement industry leaders. We'll give you access to exclusive events, share best practices, and stay ahead of industry trends.

A structured path to go live, fast

We guide you at every step, with the right tools, training, and follow-up.

Real numbers. Real support.

We don’t just promise great support, we measure it, and we own it.

<24h

Time to resolve critical issues

5min

Average first response time

1

Dedicated CSM per customer

5/5

Customer support rating on G2 & Capterra

Meet the team behind your success

A diverse, multilingual team ready to support finance and procurement teams across the globe.

100+

Projects implemented

8

Years' experience, on average

10+

Team members

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"Our role is to deeply understand your needs, share our market know-how to help you refine your processes, and turn those into concrete workflows in Pivot. "

Célia Novello, Customer Operations Lead

"Our north star KPI is the value we bring to our customers. The Operations team is dedicated to resolving our customers' pain points, no matter what."

Alexia Martinet, Head of Operations

Hear from our customers

See all customer stories

Read story

How Pivot Helped EcoVadis Slash its Cycle Time by 75% and Triple its Efficiency

NetSuite

Sustainable SaaS

Read story

How Voodoo Overcame Procurement Challenges to Drive Efficiency and Growth

SAP ByDesign

Gaming

Read story

Owkin’s Journey to Compliance, Transparency, and Procurement Excellence with Pivot

NetSuite

Biotechnology

See all customer stories

Support that earns 5 stars, every time

5/5 on G2

5/5 on Capterra

“The customer support team is incredibly responsive and helpful during the implementation phase.”

Alba C., Controlling Manager on G2

“Their team is dynamic and incredibly easy to reach, making every interaction smooth and stress-free.”

Berkay K., Accountant on G2

“Our initial setup was very smooth and fast, enabling us to start using the tool right away, all within the record time frame we had set.”

Pierre-Marie, CTO on G2

“I've had an excellent experience with Pivot. The teams I worked with were available, efficient and very pleasant.”

Anaïs, Head of Accounting on G2

“Its ease of implementation with a great support from the team that is always open to meet for questions and more.”

Astrid A., Procurement Manager on G2

“The customer support team is incredibly responsive and helpful during the implementation phase.”

Alba C., Controlling Manager on G2

“Their team is dynamic and incredibly easy to reach, making every interaction smooth and stress-free.”

Berkay K., Accountant on G2

“Our initial setup was very smooth and fast, enabling us to start using the tool right away, all within the record time frame we had set.”

Pierre-Marie, CTO on G2

“I've had an excellent experience with Pivot. The teams I worked with were available, efficient and very pleasant.”

Anaïs, Head of Accounting on G2

“Its ease of implementation with a great support from the team that is always open to meet for questions and more.”

Astrid A., Procurement Manager on G2

“The support team is highly responsive and knowledgeable, always ready to find solutions and adapt to changing requirements.”

Helene D., Director of Procurement on G2

“Pivot team's exceptional support throughout the preparation, testing, and implementation phases has been invaluable.”

Andrea M, Procurement Specialist on G2

“Pivot's team listens and understands our needs, they develop some specific features for our need.”

Pierre-Louis L, Manager on Capterra

“Despite using it for less than six months, I have been impressed by the real-time support provided by the team.”

Nicola, Accounting Specialist on Capterra

"I want to highlight the amazing support from the implementation teams, who were incredibly helpful."

Aurélie, Tax and Finops Director on G2

“The support team is highly responsive and knowledgeable, always ready to find solutions and adapt to changing requirements.”

Helene D., Director of Procurement on G2

“Pivot team's exceptional support throughout the preparation, testing, and implementation phases has been invaluable.”

Andrea M, Procurement Specialist on G2

“Pivot's team listens and understands our needs, they develop some specific features for our need.”

Pierre-Louis L, Manager on Capterra

“Despite using it for less than six months, I have been impressed by the real-time support provided by the team.”

Nicola, Accounting Specialist on Capterra

"The tool is intuitive, efficient, and has truly simplified our procurement process. I also want to highlight the amazing support from the implementation teams, who were incredibly helpful, available, and made the onboarding process smooth and stress-free."

Aurélie, Tax and Finops Director on G2

Frequently asked questions

What support does Pivot provide during implementation?

Pivot’s implementation covers the setup of the Pivot tool (i.e., from the platform configuration, setup of the different integrations, to the roll-out to end-users). This includes dedicated project management, a detailed rollout plan, workshop tutorials, testing, user training, and onboarding kits tailored for different user roles. Communication templates are also provided to support a smooth go-live.

Do we get a dedicated customer success manager?

Yes. Each customer is paired with a dedicated Customer Operations Manager during implementation, and then a dedicated Customer Success Manager to ensure ongoing success after implementation.

How does Pivot support change management?

Pivot supports its customers in the change management, providing guidance and communication material. The team is also involved in key decision meetings when requested by the customer. Pivot takes charge of onboarding sessions with the different audiences (e.g., end-users, Admin teams) to make sure adoption is the fastest.

What happens after go-live?

After rollout, we run quarterly business reviews (QBRs) to track KPIs, but more importantly, to step back from day-to-day operations, review how we can improve processes, and align on strategic topics. We also highlight new features developed by Pivot that can bring value to your team, and we share our Product roadmap to give visibility into upcoming enhancements that may be relevant for you. 

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How fast is Pivot’s customer support?

Our support team answers within minutes; we understand that Pivot is your day-to-day tool and you need to trust it. We approach every interaction with empathy and urgency, resolving critical issues in 24 hours, which is why we’re proud to hold a 5/5 support rating on G2.

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Procurement Built to Scale Profits,
Not Problems.

Don’t take our word for it. You ask, we answer.
See for yourself inside Pivot.

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