Zip Reviews: What Procurement teams really think

To note: these reviews were read and summarized as of December 2025. 

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While it’d be great to tell you all about Zip and write a review about it, it’s tricky to do so without actually having seen a demo. So, here’s the next best option: a compilation of Zip reviews that underscore what Zip does well, pain points they solve, and where they could improve. This synthesis draws on 15 anonymized G2 reviews through December 2025; Zip’s G2 score is 4.6/5 and Pivot’s is 5/5.

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Disclaimer: this article is not a G2 review/score contest. It’s merely a window into what Zip does well and where they fall short to help you decide if Zip belongs on your shortlist. 

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Zip is undoubtedly a powerful procurement platform with robust capabilities such as intake-to-procure, procure-to-pay, AP automation, among others. With that said, they still have prospects who come and churn. 

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If you and your team, because let’s be honest, no procurement decision gets made by just one person, are wondering whether Zip is the right fit, here’s what G2 reviews have to say. After all, who can speak to it better than the customers themselves?

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Before getting started, what is Zip, anyway?

Zip is an AI-powered intake-to-pay procurement orchestration platform designed to streamline spend management from intake to payment. It includes advanced capabilities in intake and orchestration, catering to companies ranging from enterprise, mid-market, and startups.

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The platform is known for its approval workflows and centralized request management, with a strong foothold in high-growth tech companies and large enterprises. 

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Teams use Zip for intake-to-pay orchestration, vendor management, contract renewals, and spend approvals across finance, legal, security, and procurement teams, centralizing fragmented requests into flexible, no-code workflows. Zip’s recently launched agentic AI capabilities are designed to autonomously handle procurement tasks. 

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What procurement teams say that Zip does well

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What do you like about Zip?

“I appreciate the flexibility and ease of use that Zip offers, which makes it a standout choice for managing our procurement workflow. The implementation process was fairly smooth, which was a relief. I find the ability to add or change workflows particularly useful, allowing us to adapt to our changing needs effectively.” 

(G2 review here)

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What do you like about Zip?

“Easy to use, customizable workflows, and great visibility into spend and approvals. It cuts down on email chasing and makes procurement faster.”

(G2 review here)

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What do you like about Zip?

“Great as an intake and workflow tool. Great customer support.”

(G2 review here)

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What users like less about Zip

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What do you dislike about Zip? 

“Reporting and vendor master database between [the] vendor master and vendor information in PO request. They need to tie together.”

(G2 review here)

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What do you dislike about Zip?

“Integrations are not fully baked. Heavy work on our tech team to build our integrations that we thought would have been given to us out of box. No room for two way sync with WSS. Renewals are clunky for our process. Lots of work on the part of our Buyers to get the benefit.”

(G2 review here)

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What do you dislike about Zip?

“While Zip has certainly streamlined our procurement process, it can sometimes feel inflexible when requesters fail to provide all the necessary information. This often results in delays, as Procurement must follow up to clarify missing details. It would be much more efficient if there were an option to transfer a request into a different workflow when a requester selects the wrong one, rather than having to cancel and start over.

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Additionally, the platform could be improved with more user-friendly reporting and analytics, particularly regarding renewals and usage patterns. An escalation feature to prompt slow approvers would also help keep workflows moving smoothly.”

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(G2 review here)

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Where Zip falls short, according to the reviews:

After reading numerous Zip G2 reviews, the following points are what users liked less about Zip. 

• Reporting capabilities are limited
• Integrations and API aren’t fully baked
• Renewals are clunky

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Limited reporting & analytics

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Reviewers say Zip’s reporting is limited and hard to use, leaving teams to export and stitch data or build manual workarounds to get basic program metrics like renewal exposure, PO-to-invoice match rates, and budget enforcement. Because many users also report integration and vendor-master gaps, reporting often lacks the reliability finance needs for audits, closes and renewal planning, turning what should be automated insight into recurring manual work.

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Underbaked integrations and API

The quality and depth of integrations determine your team’s true end-to-end visibility and can make or break your implementation. Having underdeveloped integrations will only take from your tech team’s bandwidth as they will need to [blank]. 

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APIs are table stakes for teams stacking new tools on existing stacks or tapping internal systems. Zip's APIs and webhooks help, but reviewers note that they can be underdeveloped, lacking the full depth and flexibility for seamless, custom syncs.

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Renewals and post-contract lifecycle gaps 

What reviewers report: Multiple reviews call renewals “clunky” and describe renewal workflows and lifecycle follow-up as undercooked. Users note the platform doesn’t surface renewals cleanly, renewal reporting is limited, and contract follow-up requires manual tracking or workarounds. Reviewers also ask for better renewal-related features 

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So, should you choose Zip?

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Truth is, it depends on what your organization needs. Anyone who gives you a hard yes or no without first trying to understand your business would be lying to you. 

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The reality is that Pivot and Zip have many overlapping procurement capabilities, which can only add to the confusion when it comes to considering a solution. Many will tell you why their solution is right for you. At Pivot, we’ll be the first to tell you if we’re not the right fit for your organization, promise.

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Pivot is not for you if:

• You’re looking for a one-off, highly customized solution built only for your company.
• You’re focused on finding the most cost-effective option and have the impression that all procurement tools are the same.
• You want AI just for the sake of having it, without a clear purpose or impact.

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Pivot is for you if:

• A strategic partner who challenges assumptions, brings fresh thinking, and co-creates solutions rather than executing tasks.
• A scalable platform designed to grow with your business, supporting agility, visibility, and control at every stage.
• A procurement experience your teams will enjoy, intuitively built to prioritize adoption and usability. 

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Final thoughts

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If you’re considering Zip, you should be considering Pivot, too. Successful procurement outcomes don’t (ever) come from platforms alone, they from the people behind it. 

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Want to know if Pivot could be right for your team? Get in touch with our team, they’d be happy to chat.